Join us on January 18 for Extending the Value of Contact Center Automation to Employee Engagement webinar. Speaker Tara Mahoney, Global Managing Director, Healthcare, Genesys will be discussing tools contact centers can use to enhance the patient experience.

Genesys provides tools for contact centers to deliver a reliable, scalable patient experience though leveraging the foundation of employee engagement. By supporting employees with automation designed to deliver first-call resolution, Genesys allows health systems to incorporate empathetic interactions with a rich engagement platform designed to:

• Listen: Bots and Automation to capture intent with EHR Integrations.
• Understand and Predict: Ensuring the right resource is responding to a patient inquiry, be it clinical, access or digital, reducing the burden on employees, allowing them to focus on the interactions that are most important.
• Serve: Provide the right information to employees and offer wellness moments to reduce stress; ease documentation burden through clinical transcription and patient-facing summaries.
• Learn: Leverage Realtime, Historical and Intent Analytics to learn how resources are best utilized to support the patient journey.

Please join us in this session where you can hear from the Gartner Magic Quadrant leader for Contact Center as a Service on how they are supporting providers with the technologies they need to care for employees so they can care for our patients.

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