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2023 Virtual Call Center Conference
Wednesday, February 08, 2023, 1:15 PM - 4:00 PM EST
Category: Events

Join us for our 2023 Annual Virtual Call Center Conference on February 8. The event is from 1:15 to 4:00pm EST with an optional, members-only virtual “lunch” from 12:30 to 1:15pm EST. Through this conference, you can engage with your colleagues from around the country to learn about call center management right from the convenience of your home or office. Free to members; $199 for non-members.

Click Here to Register

Agenda

12:30 to 1:15 pm EST – “Lunch” Networking in Breakout Rooms (members only)
1:15 to 1:20 pm - Introduction - Elizabeth Woodcock
1:20 to 1:50 pm - Call Center Directors Panel: The Current State of Access Centers: Panelists TBD
1:50 to 2:10 pm - Laurie O’Bryan, Director of Outpatient Access Center Nurse Connect, UNC Health - Key Success Factors in Centralized Nurse Triage
2:10 to 2:30 pm - Jennifer Ward, Director of Patient Access, UT Southwestern - Accuracy in Scheduling - The Ultimate in Access Center Quality
2:30 to 2:40 pm - BREAK
2:40 to 3:00 pm - Dan Gregg, Vice President Access and Capacity Management and Amber Townsend, Director of Call Center Operations, USF Tampa General Physicians - "Act Like It..." - Creating a Successful Remote Team by Reimagining Training
3:00 to 3:20 pm - Tukesha Parks, Director, Ambulatory Access and Jennifer Hayden, AVP Patient Access, Wake Forest Baptist Medical Center - Strategies to Improve Patient Access
3:20 to 3:40 pm - Michelle Winfield-Hanrahan RN BSN MHA MSN, Chief Clinical Access Officer & Assistant Vice Chancellor for Access and Amber Daugherty, Technology Manager, University of Arkansas for Medical Sciences - Leveraging Workforce Management in the Contact Center
3:40 to 4:00 pm - Troy Thul, Operations Manager and Lorrie Bowe, Supervisor, Training & Recruiting Operations, Mayo Clinic - Hurdling the Hiring Gap: Implement a Proactive  Approach
4:00 pm - Conclusion 

Click Here to Register