About Us
OUR MISSION
Empowering Leaders, Elevating Access
Our mission is to equip access leaders with tools and knowledge, evidence-based best practices, and a collaborative network that fosters learning from one another, enabling the optimization of patient access and the delivery of timely, patient-centered care.
- The Patient Access Collaborative is driven by a commitment to ensuring nothing impedes patient access to necessary services.
- Leadership adheres to a documented ontology as per current research (Vinson et al, 2022).
- Our peer learning community is anchored in the principles of psychological safety; our deliverables are grounded in operational science.
- Collaboration is guided by five main pillars of focus: Capacity Management, Contact Center Management, Digital Innovation, Patient Experience, and Ambulatory Operations.
Background
- The Patient Access Collaborative (PAC) has provided a forum for the nation’s leading health systems to advance patient access to ambulatory care since its founding in 2011.
- Membership is by invitation, fostering collaboration among leaders from:
Academic health systems
Children's hospitals
Cancer centers
- Member health systems manage 500,000 to over 6 million patient encounters annually.
- Our main annual learning event is hosted by a member health system.
2025
Location: Houston with partners MD Anderson Cancer Center, Texas Children's Hospital & Houston Methodist
2024
Host Institution: Emory Healthcare
2023
Host Institution: Michigan State University Health Care
2022
Host Institutions: University of Colorado Health and University of Colorado School of Medicine
2019
Host Institutions: University of Kentucky HealthCare & Texas Children's Hospital
2018
Host institutions: Indiana University Health & Cincinnati Children's Hospital Medical Center
2017
Host institutions: The Mayo Clinic & Boston Children's Hospital
2016
Host institution: University of Washington Medicine
2015
Host institution: University of Alabama Birmingham Medicine
2014
Host institution: The University of Utah Health Care
2013
Host Institution: Vanderbilt University Medical Center
2012
Host Institution: The Emory Clinic
2011
Host Institution: Duke University Medical Center
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“We are constantly looking to the PAC Collaborative to be that constant in our access journey, providing new and fresh ideas...”
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