About Us

OUR MISSION

Empowering Leaders, Elevating Access

Our mission is to equip access leaders with tools and knowledge, evidence-based best practices, and a collaborative network that fosters learning from one another, enabling the optimization of patient access and the delivery of timely, patient-centered care.


Core Philosophy
  • The Patient Access Collaborative is driven by a commitment to ensuring nothing impedes patient access to necessary services.
  • Leadership adheres to a documented ontology as per current research (Vinson et al, 2022).
  • Our peer learning community is anchored in the principles of psychological safety; our deliverables are grounded in operational science. 
  • Collaboration is guided by five main pillars of focus: Capacity Management, Contact Center Management, Digital Innovation, Patient Experience, and Ambulatory Operations. 

Background

  • The Patient Access Collaborative (PAC) has provided a forum for the nation’s leading health systems to advance patient access to ambulatory care since its founding in 2011.
  • Membership is by invitation, fostering collaboration among leaders from:

Academic health systems

Children's hospitals

Cancer centers

  • Member health systems manage 500,000 to over 6 million patient encounters annually.
  • Our main annual learning event is hosted by a member health system. 
Ohio State University (OSU) Physicians and OSU Wexner Medical Center
2025

Location: Houston with partners MD Anderson Cancer Center, Texas Children's Hospital & Houston Methodist

2024

Host Institution: Emory Healthcare 

2023

Host Institution: Michigan State University Health Care

2022

Host Institutions: University of Colorado Health and University of Colorado School of Medicine

2019

Host Institutions: University of Kentucky HealthCare & Texas Children's Hospital

2018

Host institutions: Indiana University Health & Cincinnati Children's Hospital Medical Center

2017

Host institutions: The Mayo Clinic & Boston Children's Hospital

2016

Host institution: University of Washington Medicine

2015

Host institution: University of Alabama Birmingham Medicine

2014

Host institution: The University of Utah Health Care 

2013

Host Institution: Vanderbilt University Medical Center 

2012

Host Institution: The Emory Clinic

2011

Host Institution: Duke University Medical Center

“We are constantly looking to the PAC Collaborative to be that constant in our access journey, providing new and fresh ideas...”



Andrea Mumaw, BSN, RN
Deputy Director of Patient Access
SIU Medicine