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Episode 17 of the PAC's All Access Pass Podcast is now available! In this episode, Elizabeth Woodcock, DrPH, MBA, FACMPE, CPC, founder and...

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By Robin Goldman, MSE A few times a year, Disney’s team of Industrial Engineers would dedicate two weeks to studying peak period theme park...

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By Estelle Woodcock In February, more than 500 patient access leaders joined us for the Fifth Annual Virtual Call Center Conference organized and...

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This month the Member Spotlight is on Keri Kae Semrau RN, BSN, MSN, Director, Patient Access Center at University of Iowa Health Care. Learn more...

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Authors: Elissa Nelson, M.A., Senior Director, Systems Transformation, Office of Access Management, Mayo Clinic Courtnie Garteski Bergler,...

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Episode 16 of the PAC's All Access Pass Podcast is now available! The evidence demonstrates that access to primary care is associated with...

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By Chris Profeta, MPH Retaining employees has long been considered an important managerial strategy. Strong employee retention helps build...

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This month the Member Spotlight is on Rebecca Carey, Admin Dir, Patient Journey Optimization, Office of Patient Experience at Stanford Health Care....

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A patient’s first experience with any healthcare system generally begins with a call to the organization’s core call center operations. ...

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Staff retention and engagement are critical, especially after Covid-era hiring freezes and subsequent labor shortages. This staffing phenomenon has...

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Episode 14 of the PAC's All Access Pass Podcast is now available! As health systems improve access to care, it puts more pressure on the...

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Twenty-five percent of the ambulatory encounters in the United States walk through the doors of one of our member health systems. The Patient...

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