Blog

The Emerging Role of the Access Medical Director By Elizabeth Woodcock, DrPH, MBA, FACMPE, CPC and Chris Profeta, MPH This spring, we authored...

Episode 17 of the PAC's All Access Pass Podcast is now available! In this episode, Elizabeth Woodcock, DrPH, MBA, FACMPE, CPC, founder and...

By Robin Goldman, MSE A few times a year, Disney’s team of Industrial Engineers would dedicate two weeks to studying peak period theme park...

By Estelle Woodcock In February, more than 500 patient access leaders joined us for the Fifth Annual Virtual Call Center Conference organized and...

This month the Member Spotlight is on Keri Kae Semrau RN, BSN, MSN, Director, Patient Access Center at University of Iowa Health Care. Learn more...

Authors: Elissa Nelson, M.A., Senior Director, Systems Transformation, Office of Access Management, Mayo Clinic Courtnie Garteski Bergler,...

Episode 16 of the PAC's All Access Pass Podcast is now available! The evidence demonstrates that access to primary care is associated with...

By Chris Profeta, MPH Retaining employees has long been considered an important managerial strategy. Strong employee retention helps build...

This month the Member Spotlight is on Rebecca Carey, Admin Dir, Patient Journey Optimization, Office of Patient Experience at Stanford Health Care....

A patient’s first experience with any healthcare system generally begins with a call to the organization’s core call center operations. ...

Staff retention and engagement are critical, especially after Covid-era hiring freezes and subsequent labor shortages. This staffing phenomenon has...

Episode 14 of the PAC's All Access Pass Podcast is now available! As health systems improve access to care, it puts more pressure on the...