PAC Webinar: Integrating Artificial Intelligence in Your Access Center
Event Details
Luma + UAMS
Contact centers are a critical piece of patient access, but they’re often overwhelmed with simple calls that could be solved with patient self-service. Join this session to learn how University of Arkansas for Medical Sciences (UAMS), an “Epic-first” academic medical center, reduced their inbound call volume using AI.
Michelle Winfield-Hanrahan of UAMS shares how her organization identified major pain points for the contact center and implemented an Epic-integrated AI concierge to solve them. She unpacks UAMS' outcomes, lessons learned, and what the future holds!
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Atlanta, GA 404.272.2274