Membership Help Center
Whether you're looking for guidance on account setup, accessing exclusive resources, or joining a Cohort, you'll find everything you need right here.
New Member Guide
Learn how to make the most of your membership!
Information Sessions
Join us for interactive information sessions where we’ll take a deep dive into the full range of PAC resources—from benchmarking and cohorts to webinars, blogs, podcasts, and more. Learn how to leverage these tools to advance your access initiatives and connect with peers across the nation. These sessions will conclude with an open Q&A, giving you the opportunity to ask questions and explore how PAC can support your organization’s goals.
Office Hours
We’re excited to offer dedicated monthly Office Hours, providing you with the opportunity to ask questions, get real-time support, and collaborate directly with the PAC team. Stop by anytime during the scheduled hour, and feel free to leave when you’re ready. Please note, registration is required and we encourage you to provide your questions in advance. Sessions are the last Wednesday of the month at 1:30pm (with a few exceptions)
We look forward to seeing you there!
Website How To's
How to Alter your Listserv Preferences: If you’d like to receive listserv emails daily or weekly (instead of immediately), you can alter the settings in your Engage profile. From our homepage, go to Resources>Browse the Engage Community. This will take you to PAC Engage, our online learning community. On the left-side menu, click on My Account>Email Preferences. Here you can alter your email preferences for each group.
How To Access the Online Community: If you’re an employee of a member organization, all you have to do is create a profile on our website. Go to www.patientaccesscollaborative.net and click the “Join” button at the top. From there, follow the prompts to register your profile information. If you’d like, you can also select your Cohorts during this process.
How To Find Resources (Job Descriptions, Webinar Recordings, Past Listserv Posts, etc.): Click on Resources>Engage > Browse the Engage Community, which will take you to PAC Engage, our online learning community. Click on “My Cohorts” on the left menu. Open the “Main Listserv and Resources” cohort. Within this community, click on the Resources tab and navigate to find what you’re looking for. You can also use the Search function at the top of the Resources page.
How To Post a Message on the Listserv: email patientaccess@patientaccesscollaborative.net. Alternatively, you can post on the Discussion section of the “Main Listserv and Resources” cohort on PAC Engage.
How to Join a Cohort: Once logged in, go to your Member Compass (click on your name at the top right) and click on Profile. Then scroll down to the Cohort section and select any or all cohorts you'd like to join.
How to access my Member Compass: Your Member Compass is where you can update your profile, see which events you’re registered for, and pay your bills. Once logged in, click on your name on the top right corner of the homepage and this will take you to your Member Compass.
How to add a colleague to your membership: Your colleagues can add themselves to your Organizational membership. They should go to www.