Industry

Providing a healthcare support team for patients when they need it the most involves coordinating and managing the necessary networks to ensure...

Securing a timely follow-up appointment with a patient prior to discharge decreases the rate of patient readmission to the hospital. 1 2 3 As access...

I had the great pleasure of leading a retreat to kick off an access initiative for a large, multispecialty health system. The executive leader...

In Patient Access, it is not uncommon to hear, "Central Scheduling schedules everything wrong!". As a central scheduling leader, it is difficult to...

Developing a successful remote team where the goals remain concentrated on improving patient access involves implementing training initiatives that...

The Operations, Training & Recruitment teams at the Rochester-based Mayo Clinic have done an exceptional job reengineering the hiring process...

The abandonment rate has long been considered a key performance indicator for contact centers, if not the most important one. The rate is simple -...

On July 13th, the Centers for Medicare & Medicaid Services (CMS) issued the calendar year (CY) 2024 Physician Fee Schedule (PFS) proposed rule....

A growing area in patient access is centralized nurse triage. Using a patient “Pre-Call Intent” metric to strategically breakdown and...

Every Saturday, you’ll find me serving lunch at Atlanta-based Trinity Community Ministries. Like you, I consider service to the community...

The role of the patient access call center has evolved over the years from a more linear, transactional piece of health care to a now more robust...

In Part 1, we discussed the importance of gathering and assessing business intelligence, and in Part 2, we learned how to determine prevention...