Industry

The Emerging Role of the Access Medical Director By Elizabeth Woodcock, DrPH, MBA, FACMPE, CPC and Chris Profeta, MPH This spring, we authored...

By Robin Goldman, MSE A few times a year, Disney’s team of Industrial Engineers would dedicate two weeks to studying peak period theme park...

Authors: Elissa Nelson, M.A., Senior Director, Systems Transformation, Office of Access Management, Mayo Clinic Courtnie Garteski Bergler,...

By Chris Profeta, MPH Retaining employees has long been considered an important managerial strategy. Strong employee retention helps build...

A patient’s first experience with any healthcare system generally begins with a call to the organization’s core call center operations. ...

Staff retention and engagement are critical, especially after Covid-era hiring freezes and subsequent labor shortages. This staffing phenomenon has...

Twenty-five percent of the ambulatory encounters in the United States walk through the doors of one of our member health systems. The Patient...

Authors: Kendra Ask Carlson, M.S., Operations Manager, Office of Access Management, Mayo Clinic Andy Johnson, M.B.A., Principal Access...

We'd like to welcome two new members to the Patient Access Collaborative! Fred Hutch Cancer Center ...

The sigh of relief. We have all experienced that incredible feeling of knowing that we are in the right hands. Perhaps it is when we are surrounded...

The Patient Access Collaborative dives deeper into referral management for children’s hospitals, examining the data surrounding a key...

by Elizabeth Woodcock, DrPH, MBA, FACMPE, CPC, Executive Director, Patient Access Collaborative In our previous blog post, we elaborated on the...