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By Robin Goldman, MSE A few times a year, Disney’s team of Industrial Engineers would dedicate two weeks to studying peak period theme park...

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Authors: Elissa Nelson, M.A., Senior Director, Systems Transformation, Office of Access Management, Mayo Clinic Courtnie Garteski Bergler,...

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By Chris Profeta, MPH Retaining employees has long been considered an important managerial strategy. Strong employee retention helps build...

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A patient’s first experience with any healthcare system generally begins with a call to the organization’s core call center operations. ...

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Staff retention and engagement are critical, especially after Covid-era hiring freezes and subsequent labor shortages. This staffing phenomenon has...

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Twenty-five percent of the ambulatory encounters in the United States walk through the doors of one of our member health systems. The Patient...

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Authors: Kendra Ask Carlson, M.S., Operations Manager, Office of Access Management, Mayo Clinic Andy Johnson, M.B.A., Principal Access...

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We'd like to welcome two new members to the Patient Access Collaborative! Fred Hutch Cancer Center ...

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The sigh of relief. We have all experienced that incredible feeling of knowing that we are in the right hands. Perhaps it is when we are surrounded...

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The Patient Access Collaborative dives deeper into referral management for children’s hospitals, examining the data surrounding a key...

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by Elizabeth Woodcock, DrPH, MBA, FACMPE, CPC, Executive Director, Patient Access Collaborative In our previous blog post, we elaborated on the...

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Of the 83 academic health systems1 serving adults in the Patient Access Collaborative, 25 have roles that are designated as vice presidents –...

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