Member Spotlight: Rebecca Carey

Member Spotlight,

This month the Member Spotlight is on Rebecca Carey, Admin Dir, Patient Journey Optimization, Office of Patient Experience at Stanford Health Care. Learn more about Rebecca below. Want to be a part of our PAC Member Spotlight? Fill out the form here or click here and e-mail completed form to                

How long have you been a member of the Patient Access Collaborative?:  3 years

What do you like about being a member?: I appreciate the openness of this group to share our successes and challenges. We can collectively improve the access journey for all our patients in our communities. I love that this group is academic medical center focused and vendor agnostic. It allows me to share back with my organization what our peers are doing and have good conversation about our own path forward.

How has your career benefited from being a member?: I have met so many wonderful colleagues working on the same problems and projects across the country. Having this collaboration is so helpful to reach out and learn, share, or expand our expertise in so many more ways than just within our own organizations.

What tips or advice would you give new members?: Take time each week to watch a webinar, search the resources, or just become familiar with the benchmarks. Sign up for a cohort and respond to the listserv messages to build relationships and share knowledge with your colleagues.

What do you love most about your job?: Every single day I know I make a difference in improving the patient journey and our ability to provide access to care. Being a non-clinician in healthcare for 20+ years, I love that I can tie my work directly to front line impact to our teams, providers, patients and loved ones.

What meaningful project are you working on right now?: At Stanford, I am so lucky to work on a project to redesign our patient journey starting with the pre-visit experience. We are using user research and partnering with operations, technical teams, and physician champions to build a consistent access journey that lays the foundation for future innovations.

What career advice do you live by?: Be curious and open to new adventures. Figure out what kinds of problems you like to solve. I have had an amazing career in healthcare with so many varied experiences and opportunities. I love Stanford Health Care and the work I do and wouldn’t be here if I wasn’t both open to new opportunities or problems to solve and curious about how to improve or how I can help and add value to any situation.

What are your hobbies?: Baking is what I do to relax and I love sharing my completed projects with friends and family, reading both fiction and non-fiction, running in local half-marathons or shorter events to force myself to train and work out regularly, and travel both locally in California and as far away as I can convince my family to roam and explore.

Where is your favorite place you've travelled?: I spent a semester in New Zealand in college studying the geology of the area and it was life changing. It was the first of many stamps in my passport and my goal is to collect as many as I can…

What's a fun fact that people probably don't know about you?: I have played both the violin and cello since I was 10 years old.

Who inspires you and why?: My 16 year old daughter. She is independent, intelligent, kind, adventurous, and willing to try anything. She is wildly artistic (unlike me) and an excellent photographer. I am inspired by both her and the friends she surrounds herself with and am so optimistic for the future these kids will create!