ROI of Access Tool
The PAC ROI of Access Tool provides a suite of calculators designed to quantify the financial impact of improving key access levers, including realized utilization, referral conversion, call abandonment reduction, template optimization, and waitlist management. Users can generate a revenue-only estimate or choose the enhanced option, which allows customization of revenue and cost inputs for a more tailored analysis.
Access requires your Member Reporting Code (the same code used for the Benchmarking Tool). This tool is an exclusive benefit for PAC members, offering data-driven insights to guide access strategy and investment decisions.
Quantifying the Impact of Access
The PAC ROI of Access Tool enables health systems to estimate the incremental revenue potential of improving patient access across critical operational levers. By modeling the financial impact of key access initiatives, the tool helps leaders build a clear business case for investment in access improvement.
Areas of measurable impact include:
- Referral Conversion – Capturing downstream revenue from referrals that might otherwise be lost.
- Abandoned Call Reduction – Increasing appointment volume by reducing missed scheduling opportunities.
- Template Optimization – Aligning provider templates to demand to maximize appointment availability.
- Waitlist Utilization – Filling cancellations and no-shows efficiently to prevent lost capacity.
- FTEs Gained from Template Utilization – Translating improved template efficiency into provider capacity gains.
By combining operational data with revenue assumptions, the PAC ROI of Access Tool gives health system leaders a data-driven estimate of financial opportunity tied directly to access improvements, bridging the gap between strategic intent and measurable ROI.