Industry

Access Champions Benchmarks Best Practice Awards Events Industry Industry Partner Industry Partner : Industry Partner Showcase Jobs Membership Membership : Member Spotlight Membership : New Members Podcast Symposium

In Patient Access, it is not uncommon to hear, "Central Scheduling schedules everything wrong!". As a central scheduling leader, it is difficult to...

Read Post

Developing a successful remote team where the goals remain concentrated on improving patient access involves implementing training initiatives that...

Read Post

The Operations, Training & Recruitment teams at the Rochester-based Mayo Clinic have done an exceptional job reengineering the hiring process...

Read Post

The abandonment rate has long been considered a key performance indicator for contact centers, if not the most important one. The rate is simple -...

Read Post

On July 13th, the Centers for Medicare & Medicaid Services (CMS) issued the calendar year (CY) 2024 Physician Fee Schedule (PFS) proposed rule....

Read Post

A growing area in patient access is centralized nurse triage. Using a patient “Pre-Call Intent” metric to strategically breakdown and...

Read Post

Every Saturday, you’ll find me serving lunch at Atlanta-based Trinity Community Ministries. Like you, I consider service to the community...

Read Post

The role of the patient access call center has evolved over the years from a more linear, transactional piece of health care to a now more robust...

Read Post

In Part 1, we discussed the importance of gathering and assessing business intelligence, and in Part 2, we learned how to determine prevention...

Read Post

In Part 1, we discussed the importance of gathering and assessing business intelligence, and we're continuing the conversation with determining...

Read Post

Slots that go unfilled are arguably the greatest challenge in patient access. They represent a failure to accommodate a patient despite unrelenting...

Read Post

Submitted by Hyro, an Industry Partner of PAC Calling to schedule a medical appointment can be stressful. Combine the discomfort of talking about a...

Read Post