Industry

Of the 83 academic health systems1 serving adults in the Patient Access Collaborative, 25 have roles that are designated as vice presidents –...

Opportunities to impact reimbursement are not typical for patient access leaders, but the Medicare Physician Fee Schedule Final Rule may change that...

Providing a healthcare support team for patients when they need it the most involves coordinating and managing the necessary networks to ensure...

Securing a timely follow-up appointment with a patient prior to discharge decreases the rate of patient readmission to the hospital. 1 2 3 As access...

In Patient Access, it is not uncommon to hear, "Central Scheduling schedules everything wrong!". As a central scheduling leader, it is difficult to...

Developing a successful remote team where the goals remain concentrated on improving patient access involves implementing training initiatives that...

The Operations, Training & Recruitment teams at the Rochester-based Mayo Clinic have done an exceptional job reengineering the hiring process...

The abandonment rate has long been considered a key performance indicator for contact centers, if not the most important one. The rate is simple -...

On July 13th, the Centers for Medicare & Medicaid Services (CMS) issued the calendar year (CY) 2024 Physician Fee Schedule (PFS) proposed rule....

A growing area in patient access is centralized nurse triage. Using a patient “Pre-Call Intent” metric to strategically breakdown and...

Every Saturday, you’ll find me serving lunch at Atlanta-based Trinity Community Ministries. Like you, I consider service to the community...

The role of the patient access call center has evolved over the years from a more linear, transactional piece of health care to a now more robust...