Master Class on Ambulatory Capacity Management - Session 2
Patient Access Training
Master Class on Ambulatory Capacity Management - Session 2 registration FLASH SALE through April 1!
Act Now! Price will increase starting next cohort in June.
Rationale: A new role of capacity management to support the ambulatory enterprise is emerging in health systems - and we want to help. The Patient Access Collaborative has been engaged in ambulatory capacity management for more than a decade - our mission is to transfer our knowledge about this important topic to you.
Audience: Persons who are new to the field of ambulatory capacity management - or interested in a role in the field. May also be applicable for experienced personnel who want to ensure a breadth and depth of knowledge in the field. No specific expertise or experience necessary, however, familiarity with ambulatory operations may aid in learning.
Curriculum: System-agnostic education about ambulatory capacity management to include an overview of the field, capacity management metrics, benefits and drawbacks of centralization, fundamentals of template design, organizational structures of capacity management teams, and optimization strategies.
Content Delivery:
- Four and a half hours of asynchronous audiovisual education delivered virtually to be viewed at the learner's convenience
- Accompanying knowledge tests for each module
- Companion case study for learner
- Synchronous virtual session with expert as guest speaker
- Certificate of completion based on participation and achieving 70% or more on tests and case study
Time: An estimated 4.5 total hours of education and simulated learning experience, to be completed at the learner's pace.
When Can I Start? Our course will be released to you upon registration.
Questions? Email us at admin@patientaccesscollaborative.net or call 404.272.2274 (ask for Elizabeth).
*The course is unlocked when payment is received. Course fee is per learner.
Standards of Conduct
1. Respectful and Inclusive Language: All members should use respectful and inclusive language during
interactions, presentations, and discussions. Offensive, discriminatory, or harassing language, including
but not limited to language based on race, gender, sexual orientation, disability, or religion, is strictly
prohibited.
2. Professionalism: Members should conduct themselves professionally. This includes treating others with
courtesy and respect, refraining from disruptive behavior, and adhering to schedules and guidelines.
3. Non-Discrimination: Discrimination in any form is unacceptable. Members should not engage in
discriminatory behavior or make derogatory remarks based on characteristics such as race, ethnicity,
gender, age, sexual orientation, disability, religion, or any other protected category. Please report any
offenses or concerns directly to Elizabeth Woodcock (Executive Director, Patient Access Collaborative)
regarding any questions or concerns.
4. Harassment Prevention: Harassment, including but not limited to sexual harassment, is strictly
prohibited. Members should not engage in unwelcome advances, offensive comments, physical contact
without consent, or any other behavior that creates a hostile or uncomfortable environment for others.
5. Inclusivity and Diversity: Members should strive to create an inclusive and diverse environment that
welcomes individuals from all backgrounds. Respect for diverse perspectives, experiences, and opinions
is encouraged, promoting an atmosphere of open dialogue and collaboration.
6. Intellectual Property Rights: Members should respect intellectual property rights and refrain from using
or sharing copyrighted material without appropriate authorization or permission.
7. Compliance with Laws and Regulations: Members should adhere to all applicable laws and regulations,
including those related to intellectual property, data protection, privacy, and anti-discrimination.
8. Safety and Security: Members should prioritize the safety and security of themselves and others. They
should report any suspicious or concerning behavior to the Patient Access Collaborative (see above for
contact information) or appropriate authorities, as necessary.
9. Responsible Use of Technology: Members should use technology responsibly and refrain from engaging
in activities that may disrupt or compromise the privacy and security of other members.
10. Feedback and Constructive Criticism: Members are encouraged to provide feedback and constructive
criticism in a respectful and professional manner. This helps create an environment for improvement
and growth while fostering collaboration and learning.
11. Teamwork: Members foster a collaborative environment by working well with other members, sharing
knowledge, and providing support as needed. Members avoid engaging in conflicts or disruptive
behavior.
These standards of conduct aim to ensure a positive and inclusive experience for all Patient Access Collaborative
members. Violation of these standards may result in appropriate action, including warnings, expulsion from the
Collaborative, and/or legal consequences, depending on the severity of the offense and applicable laws.
If you have experienced or witnessed a violation to the PAC's Standards of Conduct, please report it here
anonymously: https://patientaccess.wufoo.com/forms/standards-of-conduct-violation-anonymous-report/