Ambulatory Capacity Management Certification Course (CACM)
Patient Access Training
Ambulatory Capacity Management Certification Course (CACM)
Learn from industry experts and the Patient Access Collaborative leadership team how to manage capacity across the ambulatory enterprise — where clinicians' time is the health system's most valuable resource.
About This Course
Matching clinician resources to patient demand is a tricky equation. How do you achieve equilibrium when supply is fixed, demand is hard to measure, and the systems are complicated? This is the challenge access leaders face daily — and it's why a new role of ambulatory capacity management is emerging in health systems nationwide.
The Patient Access Collaborative has been engaged in the complex field of ambulatory capacity management for more than a decade. This certificate course is designed to share that knowledge with you.
The Patient Access Collaborative is certified by the International Accreditors for Continuing Education and Training.
How Health Systems Are Using CACM
CACM is increasingly being used not only for professional development, but also as a way for health systems to establish a common foundation in ambulatory capacity management and support career progression within access teams.
Health System Example
Children's Healthcare of Atlanta
Children's Healthcare of Atlanta requires CACM for its Access Template and Analytics Manager and Analyst roles. The certification complements required technical credentials and is also used as a development opportunity for Access Template Coordinators interested in progressing into Analyst roles.
"CACM stands out in how effectively it supports the execution of more advanced, forward-looking planning for our Access Template and Analytics team, particularly as we work to improve supply and demand alignment and enhance provider utilization rates."
Andrea Mejia, CACM, MTS, Vice President, Patient Access
Children's Healthcare of Atlanta
What's Included
- Seven to ten hours of asynchronous audiovisual modules developed and presented by industry experts
- Module assessments to test your knowledge
- Capstone case study applying your skills to a real-world situation
- Synchronous virtual sessions with industry experts
- Certificate of completion
Experience Level
This course is designed for a range of backgrounds and experience levels. No specific expertise is necessary, though familiarity with the ambulatory environment may aid in learning.
Syllabus
Nine Modules · Nine Assessments · One Case Study · Quarterly Virtual Expert Sessions
- Introduction to Capacity Management
- Capacity Management Team Structures
- Template Design
- Metrics
- Capacity Management Centralization
- The Balance of Supply and Demand
- Attendance Management
- Change Management
- Optimization Tactics from the Field
Course Faculty
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- Matthew Appelle, MBA | Montefiore Health System
- Amanda Barclay, MPM, PHR, SHRM-CP, RCC | UPMC
- Lois Bernhardt, PT, MBOE | The Ohio State Wexner Medical Center
- Matthew Brummitt, MBA | Mayo Clinic Florida
- Marcy Cohen | Mount Sinai Health System
- Bill Guptill, MBA | Baylor Scott & White Health
- Leslie Holtzapple, MBA | Geisinger
- Elizabeth Johnson, MA | Northwestern Medicine
- Virginia Kindelan, MS | University of Miami Health System
- Masha Levine, MBA | UCSF Health
- James Malley, MHA | Henry Ford Health
- Sydney Marley, MHA | Mayo Clinic Florida
- Jalana McCasland, FACHE, DSL | VCU Health
- Ashley Natividad, MHA | Mayo Clinic Florida
- Kim Pacheco, MHA | University of Utah Health
- Susan Perry, MHA, CACM | UC Davis Health
- Chris Profeta, MPH | Patient Access Collaborative
- Carla Truell | Cooper University Health Care
- Matthew Turrentine | Duke Health
- Nicholas Woodbury, MA | Emory Healthcare
- Elizabeth Woodcock, DrPH, MBA, FACMPC, CPC | Patient Access Collaborative
Time Commitment
An estimated 15 to 20 total hours of education and simulated learning, completed at your own pace. The course must be completed within 12 months of registration.
Group Registrations
Building capacity management expertise across a team? CACM can support consistent training, role development, and shared capacity management practices across your organization. Group registration is available for 5 or more learners.
Registering more than one learner? Email admin@patientaccesscollaborative.net with the full list of learner names and email addresses. Add the total number of courses to your cart and proceed with checkout. We'll handle the rest.
Sample the Content
Graduate Voices
What CACM Graduates Say
Changed how I think about access entirely.
CACM Graduate
Certification Program Participant
I most enjoyed the case study. The content was different material for me and the questions forced me to analyze data in a way that I had not done previously.
CACM Graduate
Certification Program Participant
This should be required for ambulatory leaders.
CACM Graduate
Certification Program Participant
Justification
Need help making the case to your health system? Download our justification letter to customize for your needs.
Maintenance of Certification
To preserve the integrity of your professional credential, certificants must complete 30 contact hours (3.0 CEUs) every three years, including at least 10 hours through Patient Access Collaborative educational activities. Hours can be earned in many ways, including webinars, symposia, conferences, authorship, teaching, special projects, and relevant coursework. Serving as a cohort leader earns 10 contact hours, while delivering a cohort presentation earns 5 contact hours per presentation. One contact hour equals 0.1 CEU. View the complete Maintenance of Certification Guide for full requirements and eligible activities.
Questions?
Email admin@patientaccesscollaborative.net or call 404.272.2274 (ask for Elizabeth).
For consulting firms or other industry stakeholders, please contact us for pricing.
