Industry

Tina Tolomeo, DNP, MBA, APRN, FNP-BC, AE-C, Senior Director, Patient Access at Yale Medicine shares how her team measures success.

As with any complex, multi-faceted process, there are opportunities to improve scheduling. Calls may be processed by a health care organization with...

By Chris Profeta, MPH The Bump Rate The bump rate is an access metric used to measure internally-driven appointment cancellations and, by proxy,...

Why do the best teams make the most mistakes? The answer may not be so apparent. In a ground-breaking study by Google, five factors were identified...

This month the Member Spotlight is on Karla Esqueche, a Epic Analyst-Team Lead at Montefiore Medical Center. Learn more about Karla below. Want to...

Have you checked out the PAC Job Board? Reaching over 2,000 access leaders, our job board is a great way to advertise your open position to the...

Well into year three of COVID-19, our members are experiencing staffing shortages and challenges with retention. To help those institutions facing...

Work-from-home is here to stay, but the transition isn’t easy. University of Maryland Faculty Physicians’ Director of Patient Access...

By: Kevin Pawl and Susan Flath Sporn, Boston's Children Hospital It’s no surprise to anyone that after the past few years of pandemic...

Appointment durations set the tempo for not only the provider template but all clinical operations. The workflows of the registration desk and...