Industry

In Part 1, we discussed the importance of gathering and assessing business intelligence, and in Part 2, we learned how to determine prevention...

In Part 1, we discussed the importance of gathering and assessing business intelligence, and we're continuing the conversation with determining...

Slots that go unfilled are arguably the greatest challenge in patient access. They represent a failure to accommodate a patient despite unrelenting...

Submitted by Hyro, an Industry Partner of PAC Calling to schedule a medical appointment can be stressful. Combine the discomfort of talking about a...

Schedule Density: A Better Way to Measure Good Access By Chris Profeta, MPH Last week, we determined that good patient access must incorporate the...

By: Chris Profeta, MPH Does a metric answer the question – is our access good? Good patient access is not easy to define and even harder to...

Terminology The use of nomenclature in health care has long been problematic for industry stakeholders, let alone patients. Terms like...

Can a tube of toothpaste inform our access improvement journey? Behavioral science provides evidence that consumers are influenced by their...

By Nkechi Okwu-Lawrence and Elizabeth WoodcockWith medications being such an integral part of population health management, handling prescription...

There's nothing more frustrating than to discover an opportunity, only to recognize that too much time has already passed. For many PAC members,...

I’m sure it’s no secret to Patient Access Collaborative members that employee engagement and morale are very important in our industry....

Weill Cornell Medicine, amidst staffing shortages and a push for digital acceleration, searched for a patient engagement solution that would improve...