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Schedule Density: A Better Way to Measure Good Access By Chris Profeta, MPH Last week, we determined that good patient access must incorporate the...

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By: Chris Profeta, MPH Does a metric answer the question – is our access good? Good patient access is not easy to define and even harder to...

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Terminology The use of nomenclature in health care has long been problematic for industry stakeholders, let alone patients. Terms like...

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Can a tube of toothpaste inform our access improvement journey? Behavioral science provides evidence that consumers are influenced by their...

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By Nkechi Okwu-Lawrence and Elizabeth WoodcockWith medications being such an integral part of population health management, handling prescription...

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There's nothing more frustrating than to discover an opportunity, only to recognize that too much time has already passed. For many PAC members,...

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I’m sure it’s no secret to Patient Access Collaborative members that employee engagement and morale are very important in our industry....

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Weill Cornell Medicine, amidst staffing shortages and a push for digital acceleration, searched for a patient engagement solution that would improve...

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Tina Tolomeo, DNP, MBA, APRN, FNP-BC, AE-C, Senior Director, Patient Access at Yale Medicine shares how her team measures success.

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As with any complex, multi-faceted process, there are opportunities to improve scheduling. Calls may be processed by a health care organization with...

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By Chris Profeta, MPH The Bump Rate The bump rate is an access metric used to measure internally-driven appointment cancellations and, by proxy,...

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Why do the best teams make the most mistakes? The answer may not be so apparent. In a ground-breaking study by Google, five factors were identified...

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