Ambulatory Access Center Management Certification Course (CAACM)
Patient Access Training
Ambulatory Access Center Management Certification Course (CAACM)
Omni-channel contact centers have emerged as a key value proposition for the ambulatory enterprise. Originally built to schedule appointments, these ambulatory access centers have grown in size, functionality, and complexity. The Patient Access Collaborative has been engaged in ambulatory access center management for more than a decade — our mission is to transfer that knowledge to you.
The Patient Access Collaborative is certified by the International Accreditors for Continuing Education and Training.
Who Should Take This Course
This course is designed for anyone active in ambulatory access center management — or interested in entering the field. Experienced contact center personnel will gain breadth and depth across the discipline, while those new to the field will build a strong foundation. No specific expertise is required, though familiarity with the ambulatory environment may aid in learning.
What You'll Learn
System-agnostic education covering the pillars of ambulatory access center management: contact center metrics, training fundamentals, quality assurance, workforce management, automation, nurse triage, retention and recruitment, business continuity, and telephony. A "day in the life" real-world application rounds out the curriculum. This course complements technical contact center training with a management-focused perspective.
What's Included
- Nine to twelve hours of asynchronous audiovisual education delivered virtually at the learner's convenience
- Knowledge assessments for each required module
- Companion case study with supplemental office hours
- Synchronous virtual sessions with industry expert guest speakers
- Certificate of completion upon achieving 70% or higher on tests and case study
Time Commitment
An estimated 17 total hours of education and simulated learning, completed at your own pace. The course must be completed within 12 months of registration.
Benefits
Dive into the complex field of ambulatory access center management and learn from industry experts from around the nation. Expand your knowledge and proudly communicate your achievement with the newest industry credential: Certified in Ambulatory Access Center Management (CAACM®).
Group Registrations
Registering more than one learner? Email admin@patientaccesscollaborative.net with the full list of learner names and emails. Add the total number of courses to your cart (5 learners = 5 courses) and proceed with checkout. We'll handle the rest.
Sample the Content
Graduate Voices
What CAACM Graduates Say
The metrics section was very interesting! I enjoyed the activities involving calculating ROIs. This is a skill that I truly needed in my current role.
CAACM Graduate
Certification Program Participant
I liked getting exposure to material that will help me make effective and efficient recommendations to leadership.
CAACM Graduate
Certification Program Participant
The case study provoked a thoughtful analysis and challenged the student's knowledge.
CAACM Graduate
Certification Program Participant
It's real life! There are so many barriers to patient access to care. Everything discussed is part of my day to day.
CAACM Graduate
Certification Program Participant
Justification
Need help making the case to your health system? Download our justification letter to customize for your needs.
Maintenance of Certification
To preserve the integrity of your professional credential, PAC offers a maintenance of certification program.
Questions?
Email admin@patientaccesscollaborative.net or call 404.272.2274 (ask for Elizabeth).
