2023 PAC Best Practice Awards Winners

Best Practice Awards,

We're excited to announce our 2023 PAC Best Practice Awards Winners! 

This award recognizes members who have developed and implemented advances in patient access based on innovative approaches to the timely delivery of convenient, patient-centric care in the ambulatory enterprise of our organizations.

Congratulations to our Best Practice Winners!

Read more here.

Centralized Specialty Referral Management
Boston Children's Hospital

  • Alisa Marino, MHA, Program Administrative Manager of Patient Access
  • Kevin J. Pawl, MS, FACMPE, Senior Director of Patient Access
Developing Leaders in a Virtual Environment: Moving Johns Hopkins Leadership Academy Online and Using AWARE to Identify Missed Opportunities in the Patient Registration Process
Johns Hopkins Medicine 
  • Erin Payton Pritchard, Senior Trainer & Instructional Designer
  • Todd Frady, MS, MSSI, SHRM-SCP, HCS, Director, Patient Access Talent Management, Quality and Training
Restructuring of the Organization to Increase Efficiencies and Improve Performance
UCLA Health
  • Connie Lee, Operations Director (Patient Communication Center), Patient Access Organization
  • Jeanette Aguilar, Senior Operations Manager for Workforce Optimization
  • Jeff Butler, Chief of Operations, Community Clinic Network