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A patient’s first experience with any healthcare system generally begins with a call to the organization’s core call center operations. ...

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Staff retention and engagement are critical, especially after Covid-era hiring freezes and subsequent labor shortages. This staffing phenomenon has...

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Episode 14 of the PAC's All Access Pass Podcast is now available! As health systems improve access to care, it puts more pressure on the...

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Twenty-five percent of the ambulatory encounters in the United States walk through the doors of one of our member health systems. The Patient...

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Authors: Kendra Ask Carlson, M.S., Operations Manager, Office of Access Management, Mayo Clinic Andy Johnson, M.B.A., Principal Access...

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We'd like to welcome two new members to the Patient Access Collaborative! Fred Hutch Cancer Center ...

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This month the Member Spotlight is on Bonnie Minnillo, Direct of Operations - System Radiology Scheduling at UCHealth. Learn more about Bonnie...

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The sigh of relief. We have all experienced that incredible feeling of knowing that we are in the right hands. Perhaps it is when we are surrounded...

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The Patient Access Collaborative dives deeper into referral management for children’s hospitals, examining the data surrounding a key...

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Episode 13 of the PAC's All Access Pass Podcast is now available! Getting a doctor’s appointment is undoubtedly difficult. To unpack the...

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I had the great pleasure of leading a retreat in June to kick off an access initiative for a large, multispecialty health system. The executive...

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by Elizabeth Woodcock, DrPH, MBA, FACMPE, CPC, Executive Director, Patient Access Collaborative In our previous blog post, we elaborated on the...

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