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Our blog series dives into the latest innovations, strategies, and success stories in patient access—the full library is available exclusively for our members. Log in to explore the content and stay at the forefront of access transformation.  

General Medical Directors
Beyond the Numbers: An Approach to Patient Panel Management at Duke Primary Care
Posted In: Medical Directors,
Date posted Jun 12

How many patients is too many? It’s a deceptively simple question that looms large for leaders trying to balance supply and demand in...

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Be The Patient
Posted In: General,
Date posted May 27

Begin Email Correspondence: From: DoNotUse@donotuse.donotuse Subject: Your Appointment Reminder Robin has an upcoming healthcare appointment on...

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Transforming Patient Access: Lessons and Innovations
Posted In: General,
Date posted Apr 15

By Elizabeth W. Woodcock, DrPH, MBA, FACMPE, CPC Founder & Executive Director, Patient Access Collaborative Patient access is a cornerstone of...

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AI in Patient Access: How UAMS Reduced Contact Center Burden and Improved Patient Experience
Posted In: General,
Date posted Apr 8

AI in Patient Access: How UAMS Reduced Contact Center Burden and Improved Patient Experience with Luma’s Navigator Missed the webinar? Watch...

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Just See More Patients: Essential Elements of an Access Strategy
Posted In: Medical Directors,
Date posted Mar 27

By a Physician Access Leader After a series of challenges put access on the hot seat (and me with it), I knew that the only way forward was to...

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Just See More Patients: The Efficiency Fallacy
Posted In: Medical Directors,
Date posted Mar 18

By a Physician Access Leader The story I’d like to share with you today comes from a place of deep reflection on my experience with a health...

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United through Access: The Value of an Access Team
Posted In: Medical Directors,
Date posted Mar 11

I’m no stranger to wearing many hats. Coming from a lean, New York State hospital, I’ve always been asked to juggle roles. During my...

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Staring Down Disaster: How Access Leaders Maintain Business Continuity During Emergencies
Posted In: General,
Date posted Feb 19

By Elizabeth W. Woodcock, DrPH, MBA, FACMPE, CPC Emergencies don’t just interrupt daily operations—they amplify the challenges of...

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To Pivot or To Pirouette?
Posted In: General,
Date posted Jul 23

By Jalana McCasland, FACHE, Vice President Ambulatory Operations, VCU Health Health care post-COVID is messy and complicated. The challenges today...

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Enhancing Patient Access: A Collaborative Endeavor
Posted In: General,
Date posted Jun 18

By Elizabeth Woodcock, DrPH, MBA, FACMPE, CPC In the intricate landscape of access, the journey to secure an appointment for medical care can be...

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Creating Confidence and Trust in the Access Experience
Posted In: General,
Date posted Jun 14

Access to care is a foundational element of quality medical care. Yet, hospitals and health systems today are experiencing challenges as demand...

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The Emerging Role of the Access Medical Director
Posted In: General,
Date posted Apr 23

The Emerging Role of the Access Medical Director By Elizabeth Woodcock, DrPH, MBA, FACMPE, CPC and Chris Profeta, MPH This spring, we authored...

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