Blog

By Elizabeth W. Woodcock, DrPH, MBA, FACMPE, CPC Founder & Executive Director, Patient Access Collaborative Patient access is a cornerstone of...

AI in Patient Access: How UAMS Reduced Contact Center Burden and Improved Patient Experience with Luma’s Navigator Missed the webinar? Watch...

By a Physician Access Leader After a series of challenges put access on the hot seat (and me with it), I knew that the only way forward was to...

By a Physician Access Leader The story I’d like to share with you today comes from a place of deep reflection on my experience with a health...

I’m no stranger to wearing many hats. Coming from a lean, New York State hospital, I’ve always been asked to juggle roles. During my...

By Elizabeth W. Woodcock, DrPH, MBA, FACMPE, CPC Emergencies don’t just interrupt daily operations—they amplify the challenges of...

By Jalana McCasland, FACHE, Vice President Ambulatory Operations, VCU Health Health care post-COVID is messy and complicated. The challenges today...

By Elizabeth Woodcock, DrPH, MBA, FACMPE, CPC In the intricate landscape of access, the journey to secure an appointment for medical care can be...

Access to care is a foundational element of quality medical care. Yet, hospitals and health systems today are experiencing challenges as demand...

The Emerging Role of the Access Medical Director By Elizabeth Woodcock, DrPH, MBA, FACMPE, CPC and Chris Profeta, MPH This spring, we authored...

By Robin Goldman, MSE A few times a year, Disney’s team of Industrial Engineers would dedicate two weeks to studying peak period theme park...

Authors: Elissa Nelson, M.A., Senior Director, Systems Transformation, Office of Access Management, Mayo Clinic Courtnie Garteski Bergler,...