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Professional Development

Certification Programs

Earn the industry's leading credentials in patient access. We offer two certification programs — one focused on ambulatory capacity management, the other on access center operations. Both are accredited by the International Accreditors for Continuing Education and Training.

Compare Programs

CACM vs. CAACM

CACM Certification

Ambulatory Capacity Management

Who It's For

Leaders managing ambulatory capacity across departments and service lines — matching provider supply to patient demand

Curriculum

10 modules: template design, metrics, centralization, supply & demand, appointment attendance, optimization tactics, change management

Format

7–10 hours asynchronous video + module assessments + capstone case study + live expert sessions

Total Time

12–20 hours, self-paced (complete within 12 months)

Investment

Member: $599 | Non-member: $1,199

View CACM Details

CAACM Certification

Ambulatory Access Center Management

Who It's For

Access center managers and operational leaders — managing contact center metrics, workforce, automation, and triage

Curriculum

Contact center metrics, training & QA, workforce management, automation, nurse triage, retention, business continuity, telephony

Format

9–12 hours asynchronous video + knowledge tests + companion case study + live expert sessions

Total Time

~17 hours, self-paced (complete within 12 months)

Investment

Member: $749 | Non-member: $1,349

View CAACM Details

Which Program Is Right for You?

Choose CACM if you...

  • Manage capacity across ambulatory departments
  • Work on template design and provider scheduling
  • Focus on balancing supply and demand
  • Lead optimization initiatives for the ambulatory enterprise

Choose CAACM if you...

  • Manage or operate an access/contact center
  • Oversee scheduling, triage, or call center operations
  • Focus on workforce management and QA
  • Want to build depth in access center management

Not sure? Both programs are self-paced and system-agnostic. No specific expertise is required — experienced professionals and newcomers both benefit. Contact us to discuss which fits your goals.

Graduate Voices

What Graduates Say

I most enjoyed the case study. The content was different material for me and the questions forced me to analyze data in a way that I had not done previously.

CACM Graduate

Certification Program Participant

The metrics section was very interesting! I enjoyed the activities involving calculating ROIs. This is a skill that I truly needed in my current role.

CAACM Graduate

Certification Program Participant

The Patient Access Collaborative has the best programs. I did their CACM. So worth the investment.

CACM Graduate

Certification Program Participant

Continue Your Education

Learners

Already Purchased a Course?

If you purchased a CACM or CAACM certification, you can access your coursework on the Access Academy learning platform.

Open Access Academy

Medical Directors Training

Specialized training for medical directors involved in ambulatory access governance and strategy.

View Training Details

Ready to Earn Your Credential?

Join hundreds of access leaders who have advanced their careers through our certification programs.

Enroll in CACM Enroll in CAACM