Patient Access Symposium, LLC, doing business as Patient Access Collaborative ("PAC", "we", "our", or "us"), respects your privacy. This Privacy Policy describes the personal information we collect, how we use and share it, and the choices you have regarding that information when you visit patientaccesscollaborative.net or interact with our services.

Information We Collect

We collect information you provide to us directly and information collected automatically when you use our website and services.

Information you provide directly:

• Account and membership information (name, professional title, email address, institution, role)
• Contact form submissions (name, email, message)
• Award nomination form submissions through our nomination platform
• Event registration information (name, email, dietary or accessibility preferences)
• Payment information for event registration and certification courses (processed by our payment provider; we do not store full card details)
• Content you submit to PAC Engage, our member community platform
• Communication preferences (newsletter, event notifications)

Information collected automatically:

• Device information (browser type, operating system, IP address)
• Usage data (pages viewed, time on site, referring URL)
• Cookies and similar tracking technologies (see "Cookies" below)

How We Use Your Information

We use the information we collect to:

• Provide and administer your PAC membership and access to member-only resources
• Process event registrations, certification course enrollments, and payments
• Respond to inquiries submitted through our contact form
• Send communications about PAC programs, events, awards, and member resources
• Operate analytic tools (Benchmarks, ROI of Access, Framework Tool) for member health systems
• Improve our website, services, and member experience
• Comply with legal obligations and enforce our Terms of Use

Cookies and Tracking Technologies

We use cookies and similar technologies to operate the website, remember your preferences, and analyze how visitors use our services. Categories of cookies in use include:

• Essential cookies — required for site functionality, member authentication, and security.
• Analytics cookies — help us understand site usage (e.g., Google Analytics).
• Embedded content cookies — set by third parties when you interact with embedded YouTube videos, Issuu documents, or analytic tool dashboards.

You can control cookies through your browser settings. Disabling essential cookies may limit your ability to use member-only features.

How We Share Your Information

We do not sell personal information. We share information with the following categories of third parties as needed to operate our services:

• Service Clinicians who operate our website, member database, community platform, payment processing, email delivery, analytics, and analytic tool dashboards. These clinicians are contractually bound to protect your information and use it only for the services they provide to PAC.
• Other PAC members may see your name, title, and institution in the Member Directory and PAC Engage community. You can adjust your visibility preferences in your Member Compass profile.
• Legal authorities when required by law, subpoena, or to protect our rights or the safety of others.
• Successors in interest in the event of a merger, acquisition, or sale of PAC's assets, with appropriate notice to you.

Aggregated, de-identified information drawn from our Benchmarks program may be shared in research publications, conference presentations, or member reports. Such information cannot reasonably be used to identify any individual or institution.

Data Retention

We retain personal information for as long as needed to provide our services, comply with legal obligations, resolve disputes, and enforce agreements. Member account data is retained for the duration of membership and a reasonable period afterward for record-keeping. You may request deletion of your account at any time (see "Your Rights" below).

Security

We use reasonable administrative, technical, and physical safeguards to protect personal information from unauthorized access, alteration, disclosure, or destruction. No internet transmission or storage system can be guaranteed 100% secure, however, and we cannot warrant absolute security.

Your Rights

Depending on your jurisdiction, you may have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your information, subject to certain exceptions
• Opt out of marketing communications (use the unsubscribe link in any email)
• Object to certain processing or request restriction of processing
• Receive a copy of your information in a portable format
• Lodge a complaint with a supervisory authority in your jurisdiction

To exercise any of these rights, contact us at admin@patientaccesscollaborative.net. We will respond within the timeframes required by applicable law.

Children's Privacy

Our services are intended for healthcare professionals and are not directed to children under 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us so we can delete it.

International Visitors

PAC is based in the United States, and our servers and service clinicians are primarily located in the United States. If you visit our website from outside the U.S., you understand that your information will be transferred to and processed in the United States, where data protection laws may differ from those in your jurisdiction.

Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the "Last updated" date at the top of this page. Material changes will be communicated to members via email or a prominent notice on our website. Your continued use of our services after changes take effect constitutes acceptance of the updated policy.

Contact Us

If you have questions about this Privacy Policy or our data practices, contact us at:

Patient Access Collaborative
Atlanta, Georgia, USA
Email: admin@patientaccesscollaborative.net
Phone: 404.272.2274