Webinar: Agentifying Access to Care: How AI Agents are Redefining Provider Roadmaps in 2025

Presenters:

Roberta Schwartz, EVP and Chief Innovation Officer, Houston Methodist

Dr. Franziska Jovin, Chief Experience Officer and Senior Vice President of Patient Access, Cooper University Health Care 

Richard Baldwin, Director of Digital Marketing & Consumer Engagement, Prisma Health

Moderator: 

Aaron Bours, Chief Marketing Officer, Hyro

Healthcare leaders are facing unprecedented pressure – from workforce shortages and financial constraints to rising patient expectations on the digital front. Enter agentic AI: a new generation of intelligent, autonomous systems built to do more than automate. These AI agents can route, schedule, and communicate at scale – all while preserving empathy, context, and human oversight.

In PAC's upcoming fireside chat, our revered panel of industry experts and patient access aficionados will unpack how health systems are strategically deploying AI agents across their contact centers. Discover how Houston Methodist, Cooper University Health Care, and Prisma Health are unlocking real operational relief and redefining scalable, patient-centered workflows for the future. 

What we’ll cover:

• Real-world examples of production-grade AI agents in action, from implementation to governance
• Return on AI Investment (ROAI) as agents improve staff efficiency and patient access
• Proven strategies for cross-departmental AI adoption and integration in 2025 and beyond