2026 Industry Partner Showcase

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Industry Partner Showcase

The Industry Partner Showcase will highlight emerging solutions and practical innovations shaping the future of patient access in academic health systems. Aramis Cherrington, Vice President of Access Services at RWJBarnabas Health, will open the session with a blueprint for the future of digital access before Patient Access Collaborative members and industry partners demonstrate how collaborative innovation is improving scheduling, communication, operational efficiency, and the patient experience across academic health systems.

Featured Opening Speaker

• Aramis Cherrington, Vice President of Access Services, RWJBarnabas Health

Additional speakers and industry partners to be announced.

Agenda

Opening Remarks – Elizabeth Woodcock, DrPH, MBA, FACMPE, CPC, Founder and Executive Director, Patient Access Collaborative.

Rethinking the Access Tech Stack -  Aramis Cherrington, Vice President of Access Services at RWJBarnabas Health.

From Silos to Collaboration: Transforming Scheduling Across 56 Specialties– Marcy Cohen, Senior Director, Capacity Management, Mount Sinai Health System and Anne Baskakova, Agile Strategist, T2 Flex.

Strengthening Patient Safety and Keeping Access Teams in Scope with SymptomScreen - Teresa Baird, RN, Nursing Quality Specialist, Chair, Ambulatory Nursing Shared Governance Council, Children's Hospital Colorado and Krista Thompson, RN, Director of Sales and Clinical Education, ClearTriage. 

UCHealth and Janus Health: Reducing the Friction of Prior Auths through Automation- Stephanie Tuiafono, Manager, Insurance Verification and Authorization, UCHealth and Tara Stegman, Senior Vice President, Janus Health.

Capacity Meets Demand: Connecting Google Search Directly to Epic Open Scheduling - Michelle Winfield-Hanrahan, MSN, MHA, BSN, RN, Chief Clinical Access Officer, Assistant Vice Chancellor, Access, University of Arkansas for Medical Sciences and Aditya Bansod, President & Co-Founder, Luma Health.

Penn Medicine's Agent Incentive Program - William Stewart, Senior Manager of Quality, Alex Pondok, Senior Workforce Analyst, and Bets Severe, Associate Director, Penn Medicine, and Ronnie Jamesmeyer, Director, Industry Verticals, Five9.

One Mount Sinai, One Access Experience: Scaling an Enterprise Access Model with Genesys – Adrin Mammen, MBA, Vice President and Chief of Ambulatory Patient Access, Mount Sinai Health System and Tara Mahoney, MBA, Vice President, Healthcare Practice, Genesys.

Improving Access to the Medical Record: Solving for the Lynchpin of Effective Access – Baystate Health and Lisa Erdner, Director of Marketing, eHealth Technologies.

 From Hello to Handled: AI Agents that Transform Contact Center Performance -  Hyro and Customer.

AI: Key Considerations for Access Leaders – Shelby Smith, MS, Executive Director, Access, University of Maryland Faculty Practice and Kloud7.

Cleveland Clinic & Luminai: Building a Platform for Administrative Automation, Starting with External Faxed Referrals - Patrick Kokoruda, MHA, CCSL, Vice President, Access Transformation, Cleveland Clinic and Peter Joyner, Head of Patient Access Solutions, Luminai.

 Closing Remarks – Elizabeth Woodcock, DrPH, MBA, FACMPE, CPC, Founder and Executive Director, Patient Access Collaborative.