Ambulatory Access Leadership Certification Course (CAAL®) - Advanced Leadership Credential
Patient Access Training
Ambulatory Access Leadership Certification Course (CAAL®)
Introduction
Lead the future of ambulatory access.
The Ambulatory Access Leadership Certification Course (CAAL®) is an advanced credential designed for healthcare leaders responsible for improving access across ambulatory care settings. Participants will learn how to develop enterprise access strategies, leverage emerging technologies, engage stakeholders, and lead meaningful organizational change.
Combining operational, strategic, clinical, digital, financial, and leadership perspectives, CAAL® prepares healthcare professionals to drive sustainable access transformation across their organizations.
Leadership Faculty Highlights
CAAL® features leadership insights and coaching from nationally recognized healthcare leaders across a range of topics critical to ambulatory access transformation.
Potential leadership themes include:
- Change Management
- System Strategy
- Patient Safety
- Information Technology & Digital Transformation
- Patient Experience
- Financial Stewardship
- Equity & Inclusive Leadership
- Leadership Coaching
Faculty interviews and coaching sessions are designed to help participants develop their own leadership philosophy and navigate complex organizational challenges.
Who Should Take This Course?
CAAL® is intended for healthcare professionals who are leading or preparing to lead ambulatory access initiatives at the enterprise level.
Examples include:
- Access executives
- Ambulatory operations leaders
- Physician leaders
- Digital health leaders
- Access center leaders
- Capacity management leaders
- Practice administrators
- Quality and performance improvement leaders
- Emerging executive leaders in ambulatory care
What You'll Learn
The CAAL® curriculum is organized around the essential competencies of ambulatory access leadership, including:
- The Future of Ambulatory Access Leadership
- Supply and Demand Management
- Ambulatory Capacity Management
- Ambulatory Access Center Management
- Medical Leadership in Access Transformation
- The Digital Front Yard
- Metrics and Measurement
- Leadership in Action
Participants will learn how to design access strategies, optimize operational performance, leverage emerging technologies, build organizational alignment, and lead meaningful change across health systems.
What's Included?
- 10-15 hours of self-paced education
- Ten educational modules
- Knowledge assessments throughout the course
- Leadership reflection project
- Quarterly faculty sessions beginning in 2027
- Leadership faculty interviews and coaching sessions
- Continuing education credits
- Certificate of completion upon successfully meeting course requirements
Experience Level
CAAL® is an advanced leadership certification designed for experienced healthcare professionals.
Participants should have:
- A minimum of five years of professional healthcare experience
- A minimum of two years in a formal or informal leadership role
- Experience in ambulatory operations, patient access, clinical operations, digital health, quality improvement, or related fields is strongly preferred
Time Commitment
Participants should anticipate approximately 10-15 hours of self-paced education and applied learning. The course must be completed within 12 months of registration.
Maintenance of Certification
To preserve the integrity of your professional credential, certificants must complete 30 contact hours (3.0 CEUs) every three years, including at least 10 hours through Patient Access Collaborative educational activities. Hours can be earned in many ways, including webinars, symposia, conferences, authorship, teaching, special projects, and relevant coursework. Serving as a cohort leader earns 10 contact hours, while delivering a cohort presentation earns 5 contact hours per presentation. One contact hour equals 0.1 CEU. View the complete Maintenance of Certification Guide for full requirements and eligible activities.
Questions?
Email admin@patientaccesscollaborative.net or call 404.272.2274 (ask for Elizabeth).
