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Roadshow

Ambulatory Capacity Management Roadshow - Boston

Friday, January 9, 2026
8:30 AM - 1:00 PM (EST)
33 Seats Remaining

The Patient Access Collaborative is hitting the road! 

Join us for a hands-on workshop designed to help health system leaders strengthen one of the most essential — and misunderstood — disciplines in care delivery: ambulatory capacity management. In this interactive session designed exclusively for Patient Access Collaborative member systems, you’ll learn how to define, measure, and optimize capacity within complex ambulatory environments where demand often outpaces supply.


From Challenge to Change

Join the Patient Access Collaborative for a half-day, in-person Roadshow dedicated to Ambulatory Capacity Management—a learning and networking experience designed exclusively for our members. Led by national experts Chris Profeta or Elizabeth Woodcock, this interactive program takes a deep dive into the strategies and structures that drive effective capacity management across the ambulatory enterprise.

Designed for ambulatory, access, and operational leaders seeking a more comprehensive strategy to manage provider capacity, the program explores how to measure and balance supply and demand, define and manage provider expectations, and design key operational metrics that illuminate performance and opportunity.

Through case studies and peer discussion, participants will examine capacity management team structurescentralization models, the fundamentals of template design, and the practical application of analytics to improve patient flow, clinician productivity, and timely access to care. More than a workshop, the PAC Roadshow offers a unique opportunity to connect with regional colleagues facing similar challenges and to share best practices that translate data into action and strategy into results.

light breakfast and lunch are included.


Please note: A minimum number of registrants is required to hold this program. In the event that registration falls below this threshold, we reserve the right to cancel and issue full refunds to all participants.

Agenda

January 9
8:30 AM - 8:45 AM Welcome & Breakfast Grab a pastry and coffee while we set the stage for ambulatory capacity management success.
8:45 AM - 10:00 AM Supply and Demand Deep Dive Explore foundational elements of ambulatory capacity management — defining capacity, measuring supply and demand, and understanding the impact of improvements to provider capacity usage.
10:00 AM - 10:45 AM New to Established Patient Balancing Explore strategies to optimize appointment mix and panel management by balancing new and established patient demand to ensure access, continuity, and growth.
10:45 AM - 11:00 AM Break A quick recharge before diving deeper.
11:00 AM - 11:45 AM Key Metric Analysis Dive into the metrics that matter most for capacity management—learn how to define, analyze, and interpret key performance indicators to drive data-informed decision-making.
11:45 AM - 12:30 PM Team Structure and Fundamentals of Templates Gain a practical foundation in building a capacity management infrastructure, including team roles, governance models, and standardized templates that support consistent, data-driven operations.
12:30 PM - 1:00 PM Working Lunch, Key Takeaways and Wrap-Up

For More Information:

Patient Access Collaborative Logo admin@patientaccesscollaborative.net
Atlanta, GA
404.272.2274