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Our blog series dives into the latest innovations, strategies, and success stories in patient access—the full library is available exclusively for our members. Log in to explore the content and stay at the forefront of access transformation.  

General Medical Directors
Just See More Patients: Essential Elements of an Access Strategy
Posted In: Medical Directors,
Date posted Mar 27

By a Physician Access Leader After a series of challenges put access on the hot seat (and me with it), I knew that the only way forward was to...

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Just See More Patients: The Efficiency Fallacy
Posted In: Medical Directors,
Date posted Mar 18

By a Physician Access Leader The story I’d like to share with you today comes from a place of deep reflection on my experience with a health...

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United through Access: The Value of an Access Team
Posted In: Medical Directors,
Date posted Mar 11

I’m no stranger to wearing many hats. Coming from a lean, New York State hospital, I’ve always been asked to juggle roles. During my...

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Staring Down Disaster: How Access Leaders Maintain Business Continuity During Emergencies
Posted In: General,
Date posted Feb 19

By Elizabeth W. Woodcock, DrPH, MBA, FACMPE, CPC Emergencies don’t just interrupt daily operations—they amplify the challenges of...

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To Pivot or To Pirouette?
Posted In: General,
Date posted Jul 23

By Jalana McCasland, FACHE, Vice President Ambulatory Operations, VCU Health Health care post-COVID is messy and complicated. The challenges today...

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Enhancing Patient Access: A Collaborative Endeavor
Posted In: General,
Date posted Jun 18

By Elizabeth Woodcock, DrPH, MBA, FACMPE, CPC In the intricate landscape of access, the journey to secure an appointment for medical care can be...

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Creating Confidence and Trust in the Access Experience
Posted In: General,
Date posted Jun 14

Access to care is a foundational element of quality medical care. Yet, hospitals and health systems today are experiencing challenges as demand...

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The Emerging Role of the Access Medical Director
Posted In: General,
Date posted Apr 23

The Emerging Role of the Access Medical Director By Elizabeth Woodcock, DrPH, MBA, FACMPE, CPC and Chris Profeta, MPH This spring, we authored...

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Storytelling with Data
Posted In: General,
Date posted Apr 9

By Robin Goldman, MSE A few times a year, Disney’s team of Industrial Engineers would dedicate two weeks to studying peak period theme park...

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The Journey from Push Communications to Two-Way Conversations
Posted In: General,
Date posted Mar 21

Authors: Elissa Nelson, M.A., Senior Director, Systems Transformation, Office of Access Management, Mayo Clinic Courtnie Garteski Bergler,...

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Restructuring to Increase Efficiencies and Improve Performance
Posted In: General,
Date posted Feb 23

A patient’s first experience with any healthcare system generally begins with a call to the organization’s core call center operations. ...

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7 Best Practices for Patient Access: Lessons from High-Performing Health Systems
Posted In: General,
Date posted Feb 13

Twenty-five percent of the ambulatory encounters in the United States walk through the doors of one of our member health systems. The Patient...

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