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Our blog series dives into the latest innovations, strategies, and success stories in patient access—the full library is available exclusively for our members. Log in to explore the content and stay at the forefront of access transformation.  

General Medical Directors
The Emerging Role of the Access Medical Director
Posted In: General,
Date posted Apr 23

The Emerging Role of the Access Medical Director By Elizabeth Woodcock, DrPH, MBA, FACMPE, CPC and Chris Profeta, MPH This spring, we authored...

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Storytelling with Data
Posted In: General,
Date posted Apr 9

By Robin Goldman, MSE A few times a year, Disney’s team of Industrial Engineers would dedicate two weeks to studying peak period theme park...

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The Journey from Push Communications to Two-Way Conversations
Posted In: General,
Date posted Mar 21

Authors: Elissa Nelson, M.A., Senior Director, Systems Transformation, Office of Access Management, Mayo Clinic Courtnie Garteski Bergler,...

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Restructuring to Increase Efficiencies and Improve Performance
Posted In: General,
Date posted Feb 23

A patient’s first experience with any healthcare system generally begins with a call to the organization’s core call center operations. ...

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7 Best Practices for Patient Access: Lessons from High-Performing Health Systems
Posted In: General,
Date posted Feb 13

Twenty-five percent of the ambulatory encounters in the United States walk through the doors of one of our member health systems. The Patient...

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Referral Management in Children’s Hospitals: Using Data to Drive Change
Posted In: General,
Date posted Jan 23

The Patient Access Collaborative dives deeper into referral management for children’s hospitals, examining the data surrounding a key...

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