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General Medical Directors
Leaders of the Year: A Conversation with Two Trailblazing Access Executives
Posted In: General,
Date posted Aug 18

Listen to the full episode here and on Spotify, Apple Podcasts, or wherever you get your podcasts. Subscribe to The All Access Pass to hear more...

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The Role of Leadership in Driving Change
Posted In: General,
Date posted Aug 14

By Kara Gormont, EdD, RN, Access Leader Leadership is the make-or-break factor in the transition from a hospital-focused system to the ambulatory...

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Organizational Change and Leadership in Ambulatory Access
Posted In: General,
Date posted Aug 7

By Kara Gormont, EdD, RN, Access Leader Amid regulatory shifts, financial instability, workforce shortages, and growing mental health and substance...

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From Emory NOW to ASPIRE—Redesigning Access with Purpose
Posted In: General,
Date posted Jul 31

By Molly Siegel, MPH, Senior Associate, Patient Access Collaborative When Emory Healthcare launched “Emory NOW” in early 2022, the...

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From Burgers to Breakthroughs—Houston Methodist’s Flavorful Access Transformation
Posted In: General,
Date posted Jul 17

By Molly Siegel, Senior Associate, Patient Access Collaborative When Houston Methodist set out to reimagine access, they didn’t just...

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Building a Culture of Trust and Transformation
Posted In: General, Medical Directors,
Date posted Jul 10

By Molly Siegel, PAC Senior Associate At the 2025 Patient Access Collaborative Symposium, the session led by Stephanie Schmidt and Adam Stone went...

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Be The Patient
Posted In: General,
Date posted May 27

Begin Email Correspondence: From: DoNotUse@donotuse.donotuse Subject: Your Appointment Reminder Robin has an upcoming healthcare appointment on...

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Transforming Patient Access: Lessons and Innovations
Posted In: General,
Date posted Apr 15

By Elizabeth W. Woodcock, DrPH, MBA, FACMPE, CPC Founder & Executive Director, Patient Access Collaborative Patient access is a cornerstone of...

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AI in Patient Access: How UAMS Reduced Contact Center Burden and Improved Patient Experience
Posted In: General,
Date posted Apr 8

AI in Patient Access: How UAMS Reduced Contact Center Burden and Improved Patient Experience with Luma’s Navigator Missed the webinar? Watch...

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Staring Down Disaster: How Access Leaders Maintain Business Continuity During Emergencies
Posted In: General,
Date posted Feb 19

By Elizabeth W. Woodcock, DrPH, MBA, FACMPE, CPC Emergencies don’t just interrupt daily operations—they amplify the challenges of...

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To Pivot or To Pirouette?
Posted In: General,
Date posted Jul 23

By Jalana McCasland, FACHE, Vice President Ambulatory Operations, VCU Health Health care post-COVID is messy and complicated. The challenges today...

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Enhancing Patient Access: A Collaborative Endeavor
Posted In: General,
Date posted Jun 18

By Elizabeth Woodcock, DrPH, MBA, FACMPE, CPC In the intricate landscape of access, the journey to secure an appointment for medical care can be...

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