General

Begin Email Correspondence: From: DoNotUse@donotuse.donotuse Subject: Your Appointment Reminder Robin has an upcoming healthcare appointment on...

By Elizabeth W. Woodcock, DrPH, MBA, FACMPE, CPC Founder & Executive Director, Patient Access Collaborative Patient access is a cornerstone of...

AI in Patient Access: How UAMS Reduced Contact Center Burden and Improved Patient Experience with Luma’s Navigator Missed the webinar? Watch...

By Elizabeth W. Woodcock, DrPH, MBA, FACMPE, CPC Emergencies don’t just interrupt daily operations—they amplify the challenges of...

By Jalana McCasland, FACHE, Vice President Ambulatory Operations, VCU Health Health care post-COVID is messy and complicated. The challenges today...

By Elizabeth Woodcock, DrPH, MBA, FACMPE, CPC In the intricate landscape of access, the journey to secure an appointment for medical care can be...

Access to care is a foundational element of quality medical care. Yet, hospitals and health systems today are experiencing challenges as demand...

The Emerging Role of the Access Medical Director By Elizabeth Woodcock, DrPH, MBA, FACMPE, CPC and Chris Profeta, MPH This spring, we authored...

By Robin Goldman, MSE A few times a year, Disney’s team of Industrial Engineers would dedicate two weeks to studying peak period theme park...

Authors: Elissa Nelson, M.A., Senior Director, Systems Transformation, Office of Access Management, Mayo Clinic Courtnie Garteski Bergler,...

A patient’s first experience with any healthcare system generally begins with a call to the organization’s core call center operations. ...

Twenty-five percent of the ambulatory encounters in the United States walk through the doors of one of our member health systems. The Patient...