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General Medical Directors
Access: The Overlooked Driver of Patient Safety
Posted In: General,
Date posted Mar 24

By Molly Siegel, MPH & Elizabeth Woodcock, DrPH, MBA, FACMPE, CPC Patient Access Collaborative member Victor J. Hassid, MD, MBA of UT MD...

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Access Center Innovation in Action
Posted In: General,
Date posted Mar 6

By Elizabeth Woodcock, DrPH, MBA, FACMPE, CPC, Executive Director, Patient Access Collaborative The 2026 Virtual Access Center Conference brought...

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Optimizing Recruiting Operations Within the Access Center
Posted In: General,
Date posted Feb 25

By Elizabeth W. Woodcock, DrPH, MBA, FACMPE, CPC Recruiting is often treated as an administrative function within access centers. At Keck Medicine...

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Balancing the Load: A Smarter Approach to Ambulatory Access
Posted In: General,
Date posted Feb 5

By Elizabeth Woodcock, DrPH, MBA, FACMPE, CPC - Executive Director, Patient Access Collaborative Monday mornings can feel overwhelming in any...

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From Cost Center to Value Engine: Why Patient Access Is a Health System Strategy
Posted In: General,
Date posted Jan 20

Patient access sits at a defining crossroads in healthcare. Across the country, academic health systems are facing the same pressures: rising...

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From Call Center to Access Hub: Baystate Health’s CCaaS Transformation
Posted In: General,
Date posted Jan 8

By Molly Siegel, MPH, Senior Associate, Patient Access Collaborative For Baystate Health, transitioning from a legacy telephony system to a...

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If You Measure Access Wrong, You’ll Get Policy Wrong
Posted In: General,
Date posted Dec 18

By Elizabeth Woodcock, DrPH, MBA, FACMPE, CPC and Molly Siegel, MPH The Medicare Payment Advisory Commission (MedPAC) recently released its latest...

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Precision Access: Personalizing the Path to Care
Posted In: General,
Date posted Dec 9

By Elizabeth W. Woodcock, DrPH, MBA, FACMPE, CPC Founder & Executive Director, Patient Access Collaborative Precision medicine is...

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When “New Patients” Aren’t Really New: The Metric Access Leaders Need
Posted In: General,
Date posted Oct 30

By Elizabeth W. Woodcock, DrPH, MBA, FACMPE, CPC Founder & Executive Director, Patient Access Collaborative You’re at a yard sale and...

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5 Ways to Fix Operational Friction in Patient Access
Posted In: General,
Date posted Oct 9

By Kelly Scott, Luma Patients today expect healthcare to feel like the rest of their lives: fast, digital, and easy to use. If care is hard to...

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Building Community as a Strategic Advantage in Patient Access
Posted In: General,
Date posted Sep 16

By Molly Siegel, MPH, Senior Associate, Patient Access Collaborative Health system leaders are grappling with an urgent set of questions:How will...

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The Most Valuable Asset: Clinicians' Time
Posted In: General,
Date posted Aug 26

By Elizabeth Woodcock, DrPH, MBA, FACMPE, CPC A clinician’s time is the most valuable asset of the ambulatory enterprise. Time represents the...

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