The Next Generation of Access Leadership

What does the next generation of patient access leadership look like?

In this episode of All Access Pass, Senior Director Chris Profeta sits down with Emerging Access Leader of the Year award recipients Mariah Yannerella, Senior Project Manager at Texas Children’s, and Austin Loomis, MHA, CAACM, Associate Vice President, Ambulatory Access and Analytics at OU Health, to discuss their paths into patient access and the work shaping their organizations today.

Mariah shares how Texas Children’s is using a pediatric-focused no-show prediction model to identify barriers, prioritize outreach, and help more families connect with care. Austin discusses his approach to making access an organizational priority at OU Health, including how he uses data, storytelling, champions, and a little energy to build a stronger culture around access. Together, they explore the importance of relationships, change management, celebrating progress, and recognizing the people moving the field forward.