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General Medical Directors
From Emory NOW to ASPIRE—Redesigning Access with Purpose
Posted In: General,
Date posted Jul 31

By Molly Siegel, MPH, Senior Associate, Patient Access Collaborative When Emory Healthcare launched “Emory NOW” in early 2022, the...

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From Burgers to Breakthroughs—Houston Methodist’s Flavorful Access Transformation
Posted In: General,
Date posted Jul 17

By Molly Siegel, Senior Associate, Patient Access Collaborative When Houston Methodist set out to reimagine access, they didn’t just...

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Building a Culture of Trust and Transformation
Posted In: General, Medical Directors,
Date posted Jul 10

By Molly Siegel, PAC Senior Associate At the 2025 Patient Access Collaborative Symposium, the session led by Stephanie Schmidt and Adam Stone went...

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Be The Patient
Posted In: General,
Date posted May 27

Begin Email Correspondence: From: DoNotUse@donotuse.donotuse Subject: Your Appointment Reminder Robin has an upcoming healthcare appointment on...

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Transforming Patient Access: Lessons and Innovations
Posted In: General,
Date posted Apr 15

By Elizabeth W. Woodcock, DrPH, MBA, FACMPE, CPC Founder & Executive Director, Patient Access Collaborative Patient access is a cornerstone of...

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AI in Patient Access: How UAMS Reduced Contact Center Burden and Improved Patient Experience
Posted In: General,
Date posted Apr 8

AI in Patient Access: How UAMS Reduced Contact Center Burden and Improved Patient Experience with Luma’s Navigator Missed the webinar? Watch...

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Staring Down Disaster: How Access Leaders Maintain Business Continuity During Emergencies
Posted In: General,
Date posted Feb 19

By Elizabeth W. Woodcock, DrPH, MBA, FACMPE, CPC Emergencies don’t just interrupt daily operations—they amplify the challenges of...

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To Pivot or To Pirouette?
Posted In: General,
Date posted Jul 23

By Jalana McCasland, FACHE, Vice President Ambulatory Operations, VCU Health Health care post-COVID is messy and complicated. The challenges today...

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Enhancing Patient Access: A Collaborative Endeavor
Posted In: General,
Date posted Jun 18

By Elizabeth Woodcock, DrPH, MBA, FACMPE, CPC In the intricate landscape of access, the journey to secure an appointment for medical care can be...

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Creating Confidence and Trust in the Access Experience
Posted In: General,
Date posted Jun 14

Access to care is a foundational element of quality medical care. Yet, hospitals and health systems today are experiencing challenges as demand...

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The Emerging Role of the Access Medical Director
Posted In: General,
Date posted Apr 23

The Emerging Role of the Access Medical Director By Elizabeth Woodcock, DrPH, MBA, FACMPE, CPC and Chris Profeta, MPH This spring, we authored...

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Storytelling with Data
Posted In: General,
Date posted Apr 9

By Robin Goldman, MSE A few times a year, Disney’s team of Industrial Engineers would dedicate two weeks to studying peak period theme park...

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