General

Authors: Elissa Nelson, M.A., Senior Director, Systems Transformation, Office of Access Management, Mayo Clinic Courtnie Garteski Bergler,...

A patient’s first experience with any healthcare system generally begins with a call to the organization’s core call center operations. ...

Twenty-five percent of the ambulatory encounters in the United States walk through the doors of one of our member health systems. The Patient...

The Patient Access Collaborative dives deeper into referral management for children’s hospitals, examining the data surrounding a key...