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Awards & Recognition General In the News Medical Directors
Access, Equity, and Unintentional Bias
Posted In: General,
Date posted Jun 8

Patient access sits at the front door of healthcare. Our field plays a pivotal role in building the infrastructure that determines who gets seen,...

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Rethinking the Line: Why Waitlists Aren’t Inevitable
Posted In: General,
Date posted May 28

By Molly Siegel, MPH For decades, waitlists have been accepted as a fact of healthcare — the inevitable byproduct of limited capacity and...

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The Ambulatory Surge Is Here. Access Leaders Can’t Afford to Play Catch-Up.
Posted In: General,
Date posted Apr 30

By Molly Siegel, MPH Healthcare is changing faster than ever. What once lived inside hospital walls is moving out - into outpatient practices,...

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Spotlight on OSU Wexner Medical Center: Clarity is Everything
Posted In: General,
Date posted Apr 21

By Molly Siegel, MPH & Elizabeth Woodcock, DrPH, MBA, FACMPE, CPC What happens when a health system stops treating access as a series of...

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Access Center Innovation in Action
Posted In: General,
Date posted Mar 6

By Elizabeth Woodcock, DrPH, MBA, FACMPE, CPC, Executive Director, Patient Access Collaborative The 2026 Virtual Access Center Conference brought...

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Optimizing Recruiting Operations Within the Access Center
Posted In: General,
Date posted Feb 25

By Elizabeth W. Woodcock, DrPH, MBA, FACMPE, CPC Recruiting is often treated as an administrative function within access centers. At Keck Medicine...

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Balancing the Load: A Smarter Approach to Ambulatory Access
Posted In: General,
Date posted Feb 5

By Elizabeth Woodcock, DrPH, MBA, FACMPE, CPC - Executive Director, Patient Access Collaborative Monday mornings can feel overwhelming in any...

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From Cost Center to Value Engine: Why Patient Access Is a Health System Strategy
Posted In: General,
Date posted Jan 20

Patient access sits at a defining crossroads in healthcare. Across the country, academic health systems are facing the same pressures: rising...

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From Call Center to Access Hub: Baystate Health’s CCaaS Transformation
Posted In: General,
Date posted Jan 8

By Molly Siegel, MPH, Senior Associate, Patient Access Collaborative For Baystate Health, transitioning from a legacy telephony system to a...

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If You Measure Access Wrong, You’ll Get Policy Wrong
Posted In: General,
Date posted Dec 18

By Elizabeth Woodcock, DrPH, MBA, FACMPE, CPC and Molly Siegel, MPH The Medicare Payment Advisory Commission (MedPAC) recently released its latest...

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Precision Access: Personalizing the Path to Care
Posted In: General,
Date posted Dec 9

By Elizabeth W. Woodcock, DrPH, MBA, FACMPE, CPC Founder & Executive Director, Patient Access Collaborative Precision medicine is...

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When “New Patients” Aren’t Really New: The Metric Access Leaders Need
Posted In: General,
Date posted Oct 30

By Elizabeth W. Woodcock, DrPH, MBA, FACMPE, CPC Founder & Executive Director, Patient Access Collaborative You’re at a yard sale and...

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