Podcast Episode 4: Contact Center Management
Date postedAugust 16, 2023
Episode 4 of the PAC's All Access Pass Podcast is now available!
Contact Center Management in patient access is a foundational issue for health systems throughout the country.
Join founder & executive director Elizabeth Woodcock as she talks contact center management with Michael Hesseltine, Director of Ancillary Services, University of Iowa Patient Access Center and John Schultz, Director, Contact Center Operations, Ambulatory Services, Children's National Hospital to discuss their primary challenges including staffing & retention, managing provider templates and increased appointment channels.
Listen and subscribe on Apple Podcasts and Spotify.
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