PAC's All Access Pass Podcast: Episode 11 - Confidence in the Patient Experience

Episode 11 of the PAC's All Access Pass Podcast is now available!

Our focus at the Patient Access Collaborative is on the ambulatory enterprise - and the way most patients enter that setting is via an appointment with their physician. This can be an annoying journey of locating a point of contact, calling during business hours, and explaining one's needs. Of course, it is often peppered with waits and delays, voicemails and transfers, and a lot of frustration. Elizabeth Woodcock, PAC Executive Director, goes in depth with Alan Dubovsky, Vice President and Chief Patient Experience Officer, Cedars-Sinai; Rick Evans, Senior Vice President, Patient Services and Chief Experience Officer, NewYork-Presbyterian Hospital; and Alpa Vyas, Vice President, Chief Patient Experience and Operational Performance Officer, Stanford Health Care, to discuss the challenges, innovations, and how to convey confidence in the access journey.

Listen and subscribe on Apple Podcasts, on Spotify, and on the Podcast page.