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Tina Tolomeo, DNP, MBA, APRN, FNP-BC, AE-C, Senior Director, Patient Access at Yale Medicine shares how her team measures success.

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Patient Access Collaborative members wrestle with access opportunities in all specialties, but Neurology has long been a particular challenge. We...

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This month the Member Spotlight is on Shelby Smith, Director of Care Access, University of South Alabama Health. Learn more about Shelby below. Want...

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As with any complex, multi-faceted process, there are opportunities to improve scheduling. Calls may be processed by a health care organization with...

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The Patient Access Collaborative (PAC) had the pleasure of featuring speakers from Montefiore Health System, Cedars Sinai Medical Center, and...

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By Chris Profeta, MPH The Bump Rate The bump rate is an access metric used to measure internally-driven appointment cancellations and, by proxy,...

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Why do the best teams make the most mistakes? The answer may not be so apparent. In a ground-breaking study by Google, five factors were identified...

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This month the Member Spotlight is on Karla Esqueche, a Epic Analyst-Team Lead at Montefiore Medical Center. Learn more about Karla below. Want to...

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By Nkechi Okwu-Lawrence, MPH Enriching the patient access experience in ambulatory settings is crucial from the moment a patient enters the...

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PAC Job Board
Posted In: Industry,

Have you checked out the PAC Job Board? Reaching over 2,000 access leaders, our job board is a great way to advertise your open position to the...

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Well into year three of COVID-19, our members are experiencing staffing shortages and challenges with retention. To help those institutions facing...

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Work-from-home is here to stay, but the transition isn’t easy. University of Maryland Faculty Physicians’ Director of Patient Access...

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