Blog

We are excited to announce our first Industry Partner Showcase on October 25, 2023. This virtual event will feature our Industry Partners as they...

Developing a successful remote team where the goals remain concentrated on improving patient access involves implementing training initiatives that...

We are excited to announce our first Industry Partner Showcase on October 25, 2023. This virtual event will feature our Industry Partners as they...

Episode 4 of the PAC's All Access Pass Podcast is now available! Contact Center Management in patient access is a foundational issue for health...

We are excited to announce our first Industry Partner Access Showcase! This virtual event will feature our Industry Partners as they discuss,...

The Patient Access Collaborative added digital access metrics to its 2023 benchmarking survey to include the proportion of self-scheduled...

This month the Member Spotlight is on Julie Meadows Miller, BSN, RN, PMP, Director of Ambulatory Systems, Education, and Template Management, at...

The Operations, Training & Recruitment teams at the Rochester-based Mayo Clinic have done an exceptional job reengineering the hiring process...

The abandonment rate has long been considered a key performance indicator for contact centers, if not the most important one. The rate is simple -...

Episode 3 of the new PAC's All Access Pass Podcast is now available! Capacity management is a relatively new term in patient access, but the...

On July 13th, the Centers for Medicare & Medicaid Services (CMS) issued the calendar year (CY) 2024 Physician Fee Schedule (PFS) proposed rule....

We recently announced the 2023 PAC Best Practice Award Winners. This award recognizes members who have developed and implemented advances in patient...