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Our blog series dives into the latest innovations, strategies, and success stories in patient access—the full library is available exclusively for our members. Log in to explore the content and stay at the forefront of access transformation.  

Awards & Recognition General In the News Medical Directors Podcast
The Journey from Push Communications to Two-Way Conversations
Posted In: General,
Date posted Mar 21

Authors: Elissa Nelson, M.A., Senior Director, Systems Transformation, Office of Access Management, Mayo Clinic Courtnie Garteski Bergler,...

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Primary Care Access Leaders Offer Hope for Future
Posted In: Podcast,
Date posted Mar 18

Episode 16 of the All Access Pass Podcast is now available! The evidence demonstrates that access to primary care is associated with positive...

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Restructuring to Increase Efficiencies and Improve Performance
Posted In: General,
Date posted Feb 23

A patient’s first experience with any healthcare system generally begins with a call to the organization’s core call center operations. ...

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When Ambulatory Meets Access & From the Lens of the Access Medical Director
Posted In: Podcast,
Date posted Feb 15

Episode 14 of the All Access Pass Podcast is now available! As health systems improve access to care, it puts more pressure on the ambulatory...

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7 Best Practices for Patient Access: Lessons from High-Performing Health Systems
Posted In: General,
Date posted Feb 13

Twenty-five percent of the ambulatory encounters in the United States walk through the doors of one of our member health systems. The Patient...

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Referral Management in Children’s Hospitals: Using Data to Drive Change
Posted In: General,
Date posted Jan 23

The Patient Access Collaborative dives deeper into referral management for children’s hospitals, examining the data surrounding a key...

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Embracing Failure
Posted In: Podcast,
Date posted Jan 19

Episode 13 of the All Access Pass Podcast is now available! Getting a doctor’s appointment is undoubtedly difficult. To unpack the...

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Quality Assurance in the Contact Center
Posted In: Podcast,
Date posted Jan 5

Episode 12 of the All Access Pass Podcast is now available! In this episode, Elizabeth Woodcock, DrPH, MBA, FACMPE, CPC, founder and Executive...

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Confidence in the Patient Experience
Posted In: Podcast,
Date posted Dec 20

Episode 11 of the All Access Pass Podcast is now available! Our focus at the Patient Access Collaborative is on the ambulatory enterprise - and the...

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November 2023 Episodes
Posted In: Podcast,
Date posted Dec 4

Episode 8, 9, and 10 of the All Access Pass Podcast is now available! New! Episode 10: November 30 - Ambulatory AccessAdrin Mammen, VP Chief of...

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Best Practices in Access
Posted In: Podcast,
Date posted Oct 22

Episode 7 of the All Access Pass Podcast is now available! In this episode, Elizabeth Woodcock talks about the nuances and subtleties of patient...

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Access at Seattle Children's: Uncovering Inequity and Sustaining Success
Posted In: Podcast,
Date posted Oct 5

Episode 6 of the All Access Pass Podcast is now available! In this episode, Elizabeth Woodcock welcomes Tia Rooney, Director, Ambulatory...

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