Blog

We are thrilled to announce the launch of our brand new podcast, PAC's All Access Pass. Join us as we embark on a journey to inspire change and...

Getting discharged from the hospital can sometimes feel like getting pushed off a cliff. Patients transition from 24-hour medical supervision, where...

This month the Member Spotlight is on Kimberly Labay, Director, Contact Center Support, at NewYork Presbyterian. Learn more about Janice below. Want...

We recently announced the 2023 PAC Best Practice Award Winners. This award recognizes members who have developed and implemented advances in patient...

A growing area in patient access is centralized nurse triage. Using a patient “Pre-Call Intent” metric to strategically breakdown and...

We're excited to announce our 2023 PAC Best Practice Awards Winners! This award recognizes members who have developed and implemented advances in...

Every Saturday, you’ll find me serving lunch at Atlanta-based Trinity Community Ministries. Like you, I consider service to the community...

The role of the patient access call center has evolved over the years from a more linear, transactional piece of health care to a now more robust...

This month the Member Spotlight is on Janice Finder, Executive Director, askMDAnderson at University of Texas MDAnderson Hospital. Learn more about...

ongratulations to our 2023 PAC Access Champions! We're so excited to announce this year's Access Champions. The Patient Access Collaborative would...

With more than 200 patient access professionals in attendance, representing 72 academic health systems from across the country, with great...

his month the Member Spotlight is on Kristine Allen, MSN, MHA, Chief Nursing Officer at MSU Health Care. Learn more about Kristine below. Want to be...