Blog

As with any complex, multi-faceted process, there are opportunities to improve scheduling. Calls may be processed by a health care organization with...

The Patient Access Collaborative (PAC) had the pleasure of featuring speakers from Montefiore Health System, Cedars Sinai Medical Center, and...

By Chris Profeta, MPH The Bump Rate The bump rate is an access metric used to measure internally-driven appointment cancellations and, by proxy,...

Why do the best teams make the most mistakes? The answer may not be so apparent. In a ground-breaking study by Google, five factors were identified...

This month the Member Spotlight is on Karla Esqueche, a Epic Analyst-Team Lead at Montefiore Medical Center. Learn more about Karla below. Want to...

By Nkechi Okwu-Lawrence, MPH Enriching the patient access experience in ambulatory settings is crucial from the moment a patient enters the...

Have you checked out the PAC Job Board? Reaching over 2,000 access leaders, our job board is a great way to advertise your open position to the...

Well into year three of COVID-19, our members are experiencing staffing shortages and challenges with retention. To help those institutions facing...

Work-from-home is here to stay, but the transition isn’t easy. University of Maryland Faculty Physicians’ Director of Patient Access...

By: Kevin Pawl and Susan Flath Sporn, Boston's Children Hospital It’s no surprise to anyone that after the past few years of pandemic...

Our first Member Spotlight is on Derek Rust, a Project Manager at Dartmouth Health. Learn more about Derek below. Want to be a part of our PAC...

Appointment durations set the tempo for not only the provider template but all clinical operations. The workflows of the registration desk and...