Blog

Ambulatory access has long been framed as an operational function. Answer the phones. Send appointment reminders. Fill the schedule. Reduce...

By Adrin Mammen, MBAVice President & Chief of Ambulatory Patient Access, Mount Sinai Health System For years, health systems have treated the...

Patient access leaders are making operational and strategic decisions every day that affect millions of patients. Yet, ambulatory access remains one...

For the past decade, health systems have invested heavily in the digital front door. We built websites, optimized search engines, launched patient...

Patient safety is often associated with what happens inside the exam room, operating room, or hospital bedside. But what if one of the greatest...

Patient access sits at the front door of healthcare. Our field plays a pivotal role in building the infrastructure that determines who gets seen,...

By Molly Siegel, MPH For decades, waitlists have been accepted as a fact of healthcare — the inevitable byproduct of limited capacity and...

Recorded live at the 2026 Patient Access Collaborative Symposium in Columbus, Ohio, this special episode of the All Access Pass Podcast brings...

By Molly Siegel, MPH Healthcare is changing faster than ever. What once lived inside hospital walls is moving out - into outpatient practices,...

By Molly Siegel, MPH & Elizabeth Woodcock, DrPH, MBA, FACMPE, CPC What happens when a health system stops treating access as a series of...

March episode of the All Access Pass Podcast is now available! Click here to listen! The Rise of Ambulatory Capacity Management In healthcare,...

By Elizabeth Woodcock, DrPH, MBA, FACMPE, CPC, Executive Director, Patient Access Collaborative The 2026 Virtual Access Center Conference brought...